Featured in this week’s episode of The Productive Designer, host Crystal Collinson chats with fellow interior designers and founders of EA Home Design, Kevin Kamali and Ali Meshksar.
Kevin and Ali quickly found a growing need for their services as the home renovation space began to evolve. Offering bespoke design solutions to homeowners that want to take their interiors to the next level, the two entrepreneurs have become leaders in their field, creating transformational designs including kitchens and bathrooms that have luxurious finishes.
They share that excellent customer service is one secret ingredient in growing your business. In a congested industry like home renovations, how you treat your customers impacts client retention and business growth. Kevin and Ali ensure that they’re able to be transparent with customers. Knowing what your customers want and having consistent communication are essential to making your project run smoothly.
Systems and Social Media
Kevin and Ali continued to discuss another thing that’s relevant to any business’s success which is leveraging the power of social media. They emphasized that building your social media presence is vital to attracting potential clients and engaging with them. In turn, potential customers will get to know and trust you. And, when the time comes that they’ll need your service, they will remember you as a figure of authority.
They have also created a system where customers can set their consultation schedules online. Providing them with project estimates will determine if they’re interested in proceeding or not. You have to set specific criteria on what type of clients you are willing to work with. Kevin and Ali also assure us that they may not be the cheapest home renovation in the area, but they’re the best price for the quality of work.
So join Crystal, Kevin and Ali as they discuss how they grew their multi-million dollar home renovation company. Then “Do something today that your future self will thank you for”. And level up your customer service skills in order to retain and attract new clients.
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How to reach Kevin and Ali:
NEED STANDARD OPERATING PROCEDURE for your interior design business? Get it in the show notes of Crystal’s episode Why you need SOP’s in your Interior Design business.